Contact us

Welcome

Thank you for your interest in my shop!
If you would like info on custom pieces, different chain lengths, etc. please email me at emeemeele@yahoo.es

Please be sure to read the descriptions, colors and measurements of the items you are considering . If you have any questions about any item please contact me about any details to be sure the item will work wonderfully for you.

Shipping details

I send your purchases within 2 working days after the confirmation of your payment.

All my items are sent from Spain by Register Mail under signature. If there is no one at home they will leave you a note with a reference so you can pick it up in your nearest post office.

I cannot guarantee the postal delivery time once your order is dispatched as parcels may be delayed by customs.

The shipping rates cover tracking number and insurance.
I can claim for refunding in case of any lost packages after a month from the shipping date.
Once I receive an answer from the Postal Service I will be able to give your money back or send the items again.

The cost of shipping includes manipulation and packaging.

Your order will be shipped to your Zibbet address.
If you prefer to receive the goods in a different address please let me know.

For our international customers/buyers: You are responsable for any and all additional customs charge and/or local taxes, if and when applicable. Please check your local policies/regulations on international packages.
On free shipping worldwide: You, the buyer are responsable for any and all additional custom fees and charges, if and when applicable. Please check your local policies and regulations on international packages.

Refunds, returns & exchanges

If you have received incorrect or damaged item, contact me as soon as possible and we will find some solution.
If you are unhappy with your purchase and decide to return the item, it must be posted within 4 days after receiving it.
Please return items in the original packaging.
I will refund you via PayPal, minus the cost of shipping. You will also pay the cost of shipping the item back.

Additional information

Every item in my shop is handmade by me; therefore the item you receive may vary slightly from the photo in the listing. Please take this into consideration before purchasing. I do my best to make sure the colors in the photos I have posted are as accurate as possible. However, keep in mind that colors may look slightly different on your screen.

I will know that our transaction has been sucessfully completed when I recieve positive feedback from you, and I will respond with positive feedback for you. Please convo me with any concerns about your order before leaving feedback. Thanks!

If you have metal allergies, and would like something made with alternative materials, contact me and we'll see if it is possible. I can come up with a creative solution!

emeeme

Welcome to emeeme Handmade Jewelry!